Catch knowledge drift early
Surface contradictions, missing coverage, duplication, and weak structure before those defects compound in AI answers and support macros.
Independent B2B software
Northwatch Software
Third-party software for knowledge quality, support operations, and measurable self-service outcomes.
KB Sentinel for Jira Service Management
Continuous KB quality control for self-service teams.
KB Sentinel is built for Jira Service Management and Confluence teams that need better AI answers, stronger self-service, and fewer preventable escalations. It detects drift, contradictions, duplication, missing coverage, and weak structure, then ranks what to fix first by support impact.
This launch package is designed for Marketplace review and early
pilots. Legal and privacy materials that require counsel review are
intentionally labeled draft and final-review-needed.
What buyers get
Built to fix the knowledge defects that hurt support performance.
The product is not a generic doc assistant. It is a continuous QA layer for service knowledge that helps teams improve AI answers, self-service outcomes, and escalation behavior.
Rank by support impact
Focus teams on the fixes that move deflection, first-response quality, and escalation reduction instead of editing by article age alone.
Draft repairs with evidence
Show teams a repair draft, supporting evidence, and the decision logic behind the recommendation without replacing human review.
Test the high-value questions
Keep the top support intents honest with regression questions that reflect the real request patterns the desk sees every week.
Improve answer quality by tightening the knowledge base behind retrieval and self-service flows.
Fix the unclear or contradictory articles that cause agents and requesters to route work the wrong way.
Give operations teams a continuous score, prioritized findings, and a clear before-and-after pilot story.
Pilot packs
Three launch lanes that make value obvious fast.
Each pack is designed to help a buyer see the outcome quickly: fewer escalations, better answers, and a tighter set of canonical articles for one service lane.
Identity, access, and reset flow
Use KB Sentinel to clean up MFA resets, temporary admin access, VPN expectations, and passwordless recovery guidance.
- Buyer story: reduce avoidable escalations on high-volume support intents.
- Proof point: one canonical answer path for identity and access requests.
- Starter questions: temporary admin access, MFA timing, after-hours VPN help.
Employee request quality control
Keep onboarding, leave, payroll, and policy guidance aligned so employee requests stop bouncing between HR, IT, and managers.
- Buyer story: fewer reopened employee requests and cleaner first-response resolution.
- Proof point: fewer contradictions across leave, onboarding, and payroll articles.
- Starter questions: laptop shipping, parental leave changes, payroll corrections.
Office operations answer quality
Use repeatable QA to keep badge access, visitor, AV support, and workplace request articles aligned with actual operations.
- Buyer story: higher deflection on office access and on-site support questions.
- Proof point: a reliable answer set for badge access and visitor exceptions.
- Starter questions: contractor badge access, same-day visitors, AV escalation rules.
Product preview
Reviewer-ready screenshots from the current app.
These images are the first listing asset set: they show the core dashboard, repair workbench, regression-suite view, and scan operations.
Dashboard overview
Knowledge Health, top findings, and launch posture in one view.
Repair workbench
Evidence-backed repair draft for the top-priority knowledge defect.
Regression suite
High-value questions tied to the pilot lane instead of generic QA checks.
Operations view
Knowledge assets, support demand, and recent scan operations for buyer walkthroughs.
Trust center
Built for reviewer confidence and buyer diligence.
The operational pages below are ready for draft Marketplace review and can move onto the company domain cleanly. Legal-sensitive documents stay clearly labeled until final review is complete.
Launch operating hours, severity targets, and what buyers should send with a support request.
Security contact, disclosure expectations, architecture summary, and current subprocessor posture.
Draft privacy notice covering data categories, model egress, retention, and customer request routing.
Draft launch terms that define service scope and support boundaries while awaiting final counsel review.
Minimal launch footprint with Atlassian Forge hosting and optional OpenAI repair drafting.
Northwatch Software is independent of Atlassian. Atlassian, Jira,
Jira Service Management, and Confluence are trademarks of Atlassian.
Final legal review is still required for customer terms, privacy
roles, and regional addenda before public launch.