Catch drift and contradictions
Surface the knowledge defects that hurt self-service quality and AI answers.
Knowledge quality software for support teams.
KB Sentinel continuously checks JSM-linked Confluence articles surfaced through active support lanes for drift, contradictions, duplication, and missing coverage, then ranks what to fix first using recent support demand.
Surface the knowledge defects that hurt self-service quality and AI answers.
Focus on the issues most likely to cause escalations, repeat contacts, and bad guidance.
Review a repair draft and keep the highest-value questions honest with regression suites.
Prioritized findings and repair workbench
Lead with the top defect, the evidence, and the draft repair plan.
Knowledge assets and regression view
Show exposed articles, key questions, and scan operations in one pass.
Use KB Sentinel to clean up MFA, VPN, temporary admin access, and password-reset guidance.
Reduce contradictory onboarding, leave, payroll, and policy answers across teams.
Keep badge access, visitor, AV, and on-site support articles aligned with real operations.
Launch support model and response targets.
Security contact, disclosure path, and architecture summary.
Draft privacy notice with data categories and egress posture.
Draft data processing addendum for buyer and reviewer diligence.
Draft launch terms pending final counsel review.
Minimal launch footprint and current provider list.