Catch drift and contradictions
Surface the knowledge defects that hurt self-service quality and AI answers.
Independent B2B software
ResolveLoop
Knowledge quality software for support teams.
KB Sentinel for Jira Service Management
Fix the knowledge defects behind bad answers and avoidable escalations.
KB Sentinel continuously checks JSM-linked Confluence articles surfaced through active support lanes for drift, contradictions, duplication, and missing coverage, then ranks what to fix first using recent support demand.
Draft review package for Marketplace and early pilots. Final legal
review is still required before GA.
What it does
Built for one clear job.
Rank by support impact
Focus on the issues most likely to cause escalations, repeat contacts, and bad guidance.
Draft the fix, then test it
Review a repair draft and keep the highest-value questions honest with regression suites.
Inside the app
Two views a buyer can understand fast.
Prioritized findings and repair workbench
Lead with the top defect, the evidence, and the draft repair plan.
Knowledge assets and regression view
Show exposed articles, key questions, and scan operations in one pass.
Pilot lanes
Start with one narrow proof story.
Identity and access
Use KB Sentinel to clean up MFA, VPN, temporary admin access, and password-reset guidance.
Employee help flows
Reduce contradictory onboarding, leave, payroll, and policy answers across teams.
Office operations
Keep badge access, visitor, AV, and on-site support articles aligned with real operations.
Trust center
Reviewer-safe and domain-ready.
Launch support model and response targets.
Security contact, disclosure path, and architecture summary.
Draft privacy notice with data categories and egress posture.
Draft data processing addendum for buyer and reviewer diligence.
Draft launch terms pending final counsel review.
Minimal launch footprint and current provider list.
Public brand: ResolveLoop. App brand:
KB Sentinel. Existing Atlassian-side technical
identifiers that still use `northwatch` are legacy internal carryover,
not the intended public brand.