Catch the defects behind bad guidance
Detect drift, contradictions, and weak knowledge structure before they spread through support answers and tank your deflection rate.
ResolveLoop
KB Sentinel for Jira Service Management
Stop bad AI answers at the source.
KB Sentinel provides continuous quality control for your JSM Knowledge Base. We detect the drift, contradictions, and coverage gaps that cause bad escalations and low deflection.
0%
Avg. Deflection Lift
0
Day Pilot Duration
0%
Forge-Hosted · Zero Egress
The Problem No One Sees
Your Virtual Agent is only as good as your KB.
When two Confluence articles contradict each other, your JSM Virtual Agent doesn't know which one is right. It picks one — and your customer gets the wrong answer.
⚠ Without KB Sentinel
Two Confluence articles give conflicting VPN reset instructions. The Virtual Agent surfaces the wrong one. A tier-1 agent inherits a confused, frustrated customer. Escalation cost: $14–$22 per ticket.
✓ With KB Sentinel
KB Sentinel flags the contradiction during a scheduled scan — before any customer sees it. The KCS owner fixes one article. Deflection stays intact. Zero escalation cost.
Why Teams Buy It
Not a chat layer. A KB quality layer.
KB Sentinel improves the inputs behind self-service and virtual-agent answers. Better inputs, fewer escalations, higher deflection.
Prioritize by real support demand
Rank knowledge defects using live JSM ticket volume — not generic stale-page reports. Fix what's costing you the most, first.
From finding to repair in one pass
Review evidence, approve a draft repair, and set up regression checks to keep high-volume intents under repeatable QA.
Inside the App
Built for operators, not dashboards.
The product shows what's broken, why it matters, and exactly what to fix next.
Prioritized Findings & Repair Workbench
Lead with the top defect, the evidence trail, and the draft repair plan — all in one view.
Knowledge Assets & Regression View
Show exposed articles, key questions, and scan operations so nothing slips through the cracks.
The Support Lane Pilot
Don't scan your whole company. Pick one lane.
Choose your highest-volume support lane and run a live 14-day scan. See the defects in your highest-impact area first.
1
Pick a Lane
Choose one high-volume support topic — VPN, Payroll, Security, or People Ops. One lane, one clear escalation problem to reduce.
2
Run the Scan
KB Sentinel analyzes every JSM-linked Confluence article in that lane. Drift, contradictions, duplication, and coverage gaps — all surfaced in days, not quarters.
3
Fix & Verify
Leave the pilot with prioritized findings, repair drafts, and a durable regression suite to make every future review faster.
The pilot costs less than three escalated tickets. In 14 days, you'll know exactly which KB defects are driving your worst escalation lanes — and you'll have the fix-forward plan to prove ROI to leadership.
Proven Pilot Lanes
Start with a story your execs already know.
These are the three launch lanes with the clearest buyer story today.
Identity & Access
Clean up MFA, VPN, temporary admin access, and password-reset guidance. The #1 single-topic escalation driver at most orgs.
Employee Help Flows
Reduce contradictory onboarding, leave, payroll, and policy answers across teams. HR KB drift is invisible until NPS tanks.
Office Operations
Keep badge access, visitor, AV, and on-site support articles aligned with real operations after every facility change.
Procurement Clearance
Built for buyer diligence from day one.
Security, privacy, and compliance aren't afterthoughts. Every artifact your procurement team needs is public and ready.
Runs on Forge
Atlassian's secure compute platform
Encrypted Data
AES-256 at rest · TLS 1.3 in transit
SOC 2 Prepared
Controls mapped · Audit-ready posture
Zero Data Egress
Customer data never leaves Atlassian
Architecture summary, disclosure path, and security contact for your team's review.
Security page →Data categories, processing details, and egress summary. GDPR-ready privacy posture.
Privacy notice →Data processing addendum for buyer review and pilot-stage diligence requirements.
DPA document →Current customer terms scoped for launch-stage engagements and pilot diligence.
Terms of service →Minimal footprint with a transparent provider list. Updated before any change.
Subprocessor list →Launch support model, response targets, and escalation paths for pilot customers.
Support page →
Start Here
Request your pilot walkthrough.
The fastest first conversation: one high-volume lane, one linked knowledge source, one clear escalation problem to reduce.
Or email directly: ahmad@getresolveloop.com
Buyer Diligence
Need trust answers first?
Every document your procurement team will ask for is already public. Start your review before the first call.