Expose drift, contradictions, weak structure, and missing coverage.
Independent B2B software
ResolveLoop
Knowledge quality software for Jira Service Management teams.
KB Sentinel for Jira Service Management
Detect
Prioritize
Repair
Find the knowledge defects behind bad answers and avoidable escalations.
KB Sentinel helps support teams run a focused QA loop on JSM-linked Confluence articles: find drift, contradictions, duplication, and missing coverage, then prioritize the next repair by real support demand.
Prefer diligence first? Start with the trust center or email ahmad@getresolveloop.com.
Rank KB defects against active Jira Service Management demand.
Review a repair draft, then keep key intents honest with regression checks.
Why teams buy it
Not a chat layer. A KB QA layer.
KB Sentinel exists to improve the inputs behind self-service and virtual-agent answers.
Catch the defects behind bad guidance
Find drift, contradictions, and weak knowledge structure before they spread through support answers.
Focus on what is costing the team now
Rank knowledge defects using recent service demand instead of generic stale-page reports.
Move from finding to repair in one pass
Review the evidence, approve a draft repair, and keep high-volume intents under repeatable QA.
Pilot motion
How the first paid pilot works.
Start narrow, show value fast, then decide whether to widen coverage.
Choose one recurring support story
Examples: identity and access, people operations, or workplace help.
Focus on the lane that is creating drag
Lane-scoped support demand guides which JSM-linked Confluence articles are brought into review.
Leave with repairs and repeatable checks
Use prioritized findings, repair drafts, and a regression suite to make the next review faster.
Inside the app
Two views a buyer can understand quickly.
The product is built to show what is broken, why it matters, and what to fix next.
Prioritized findings and repair workbench
Lead with the top defect, the evidence, and the draft repair plan.
Knowledge assets and regression view
Show exposed articles, key questions, and scan operations in one pass.
Pilot lanes
Start with one narrow proof story.
These are the three launch lanes with the clearest buyer story today.
Identity and access
Use KB Sentinel to clean up MFA, VPN, temporary admin access, and password-reset guidance.
Employee help flows
Reduce contradictory onboarding, leave, payroll, and policy answers across teams.
Office operations
Keep badge access, visitor, AV, and on-site support articles aligned with real operations.
Trust center
Enough trust detail for buyer diligence.
Support, security, privacy, and legal references are public and domain-ready.
Launch support model and response targets.
Security contact, disclosure path, and architecture summary.
Current privacy posture, handled data categories, and egress summary.
Data processing addendum for buyer review and pilot diligence.
Current customer terms for launch review and pilot diligence.
Minimal launch footprint and current provider list.
Public brand: ResolveLoop. App brand: KB Sentinel. Legal documents are
still in final counsel review for GA, but the operating posture, contacts, and diligence pages are live now.
Request a pilot walkthrough.
If you want to evaluate KB Sentinel, contact ahmad@getresolveloop.com. The fastest first conversation is one high-volume lane, one linked knowledge source, and one clear escalation problem to reduce.
Need trust answers first?
Use the public trust pages or send direct questions to the right alias.