Support
Operating model, response expectations, severity definitions, and launch support contact.
Independent B2B Software
Northwatch Software
Third-party software for knowledge quality, support operations, and measurable self-service outcomes.
Continuous knowledge health for Jira Service Management.
KB Sentinel for Jira Service Management is built for teams that need better AI answers, stronger self-service, and fewer preventable escalations. It focuses on knowledge-base drift, contradictions, duplication, missing coverage, and weak structure.
Trust, support, privacy, and terms pages are published here so Atlassian customers can evaluate the product before launch. Final legal review is still pending for the GA contract set.
Security
Security contact, vulnerability disclosure path, data handling summary, and subprocessor disclosure.
Privacy
Product data categories, processing purpose, OpenAI egress posture, and Forge-hosted retention behavior.
Terms
Draft service scope, support boundaries, warranty and liability posture, and DPA publication intent.