Customer terms summary for KB Sentinel pilots and launch review.
These terms summarize the current service scope and support boundaries for Marketplace review and pilot diligence. They do not replace the final customer terms, DPA, or regional privacy addenda that will be published before general availability.
KB Sentinel is a Forge-based application for Jira Service Management and Confluence Cloud that evaluates knowledge-base quality, drafts proposed repairs, and helps customers run repeatable regression checks. It is not legal advice, a compliance product, or an Atlassian-native AI replacement.
Launch support covers product defects, configuration guidance, and reasonable investigation of scan or drafting failures. It does not include custom knowledge-authoring services, data migration work, or customer-specific legal review.
The service is provided on a commercially reasonable basis for early launch use. Except where a final written agreement states otherwise, no additional warranties are made regarding uninterrupted service, fitness for a specific business objective, or customer-specific regulatory outcomes.
A draft app-specific DPA is available at /dpa/. Final customer terms, the reviewed DPA, and any regional privacy addenda will be published alongside the GA legal package.