Privacy | Northwatch Software

Draft notice

Built to minimize retained customer content.

KB Sentinel is designed to analyze Jira Service Management and Confluence knowledge quality while minimizing stored raw content. This page is a launch draft and will be superseded by counsel-reviewed privacy terms before general availability.

What the app handles

Confluence article titles, metadata, and reduced excerpts
Article URLs, versions, freshness, and space identifiers
Derived findings, repair drafts, score history, and scan jobs
Derived support-signal metadata from Jira issues such as keywords, counts, and escalation proxies

Why the app processes this data

The product uses this information to detect drift, contradictions, duplication, missing coverage, and structure problems, then rank what to fix based on support outcomes.

Where data is stored

In-scope persisted tenant data is stored in Atlassian Forge-hosted storage. The app does not intentionally maintain a separate external customer database at launch.

Model processing

If AI-assisted drafting is enabled, selected article excerpts, finding summaries, evidence, and recommendations may be sent to the OpenAI API to generate repair drafts. The app can still operate in a heuristic mode without OpenAI configured.

Retention

Forge-hosted app data follows Atlassian-hosted retention behavior. Current launch planning assumes retained app data is recoverable for up to 28 days after uninstall, consistent with Atlassian Forge documentation.

Privacy requests

Privacy questions or requests can be sent to ahmad@getresolveloop.com.